Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As Customer Success Manager, you'll manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange, acting as their primary point of contact and building strong, long-term relationships.
You'll take ownership of the overall client experience, ensuring consistent service delivery, addressing issues that could impact satisfaction and retention, and helping clients get the most from our bill review solutions.
Your responsibilities will also include:
- Managing key activities such as contract renewals and pricing, client reporting, and project coordination
- Providing guidance on bill review best practice and programme set-up
- Working closely with the Expert Bill Review team to act as a product expert for your clients
- Identifying opportunities to expand relationships through cross-selling and additional services
- Supporting wider quality initiatives and potentially travelling as required
To be successful in this role, you'll need:
- Client management experience – a strong track record of building trusted client relationships and managing expectations effectively
- Legal or claims expertise – at least three years' experience within legal, claims adjusting, insurance litigation, or a related environment
- Relevant experience – five years' related professional experience, or an equivalent combination of education and experience
- Insurance knowledge – a good understanding of liability claims, workers' compensation, or insurance litigation
- Commercial mindset – the ability to identify cross-selling, expansion, and client retention opportunities
- Communication skills – excellent written, verbal, and presentation skills, with confidence engaging clients and stakeholders
- Problem-solving skills – strong analytical skills with the ability to identify issues, recommend solutions, and handle challenging situations
- Organisation – able to manage multiple clients, projects, and priorities while meeting deadlines
- Negotiation skills – confident facilitating discussions, influencing stakeholders, and navigating competing priorities
- Technical aptitude – comfortable developing detailed product knowledge and using Microsoft Office applications
- London Market knowledge – previous experience or understanding of the London insurance market would be advantageous
In return, we'll offer you:
- Competitive salary taking into account skills, experience, and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- An appropriate incentive (bonus) scheme
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellness and digital GP applications
- Discounts on various products and services