Description
AMS HP PWI is looking for a high-energy, forward-thinking, passionate, and customer-centric individual to join their elite team of Technical Training Specialists in Corvallis.
The role involves delivering complex technical training to customers and HP internal employees on the entire HP GSB digital press portfolio.
Key responsibilities include:
- Delivering HP GSB Operator training classes and performing Production Optimization/Ramp-up Visits
- Completing pre- and post-class administrative tasks
- Maintaining labs/sites and ensuring presses are in good working order
- Collaborating with the team to provide the best possible experience for customers
- Staying up-to-date on HP press models and features
- Providing strong communication and technical consulting during customer visits
- Resolving technical incidents independently and working with team members to resolve complex issues
- Identifying additional services for future service revenue growth
- Building and maintaining strong relationships with customers up to senior management level
The ideal candidate will have:
- A four-year or graduate degree in Computer Science, Information Systems, or a related discipline
- 4+ years of experience in customer support, account management, or a related field
- Excellent communication and presentation skills
- Strong mechanical aptitude and knowledge of print production and workflow
- Experience with Microsoft Teams, Outlook, PowerPoint, and Excel
Preferred skills and experience include:
- Experience with HP Digital Presses or comparable digital printing technologies
- Technical training and field support experience
- G7 Expert and/or Fogra color certifications
- Spanish language proficiency
The pay range for this role is $73,800 to $113,650 USD annually, with additional opportunities for pay in the form of bonus and/or equity. Benefits include health, dental, and vision insurance, long-term/short-term disability insurance, employee assistance programs, flexible spending accounts, life insurance, and generous time-off policies.