Description
We are seeking a Client Services Manager to join our team in Hong Kong. As a Client Services Manager, you will be responsible for providing client support in the areas of service, maintenance, and penetration.
Key responsibilities include:
- Building trusted relationships with clients and brokers across an assigned portfolio
- Managing client engagements and renewals, including proactive service delivery and negotiation of renewal terms
- Identifying and facilitating growth opportunities within relationships and beyond
- Assisting in the continual development of Cigna's value proposition and strategic business goals
- Supporting or leading jumbo and complex cases, including global relationship management and coordination for multinational companies
Requirements:
- Bachelor's degree holder with 5 years of relevant experience in insurance, customer servicing, or strategic relationship management in a group business environment
- Excellent analytical mindset and interpersonal skills
- Good communication skills in English and Chinese
- Strong can-do attitude and ability to work as a team player