Description
As a Software Implementation Consultant, Financial, you will act as the principal liaison with customers to implement best practices and drive optimized business outcomes in Long-Term and Post-Acute Care (LTPAC) settings.
Key responsibilities:
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that drives outcomes and value
- Translate technical requirements and execute system configuration setup
- Establish and maintain strong customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to customers, building strong partnerships to develop implementation approaches
- Partner with internal stakeholders to create and execute implementation plans
- Proactively anticipate, identify, and communicate issues, risks, and delays to ensure an exceptional customer experience
- Lead, influence, advise, and support customer change management strategies
- Develop and maintain expertise and knowledge in multiple product offerings
- Travel to customer on-site locations to lead and direct meetings and presentations
Requirements:
- Post-secondary education in accounting or technology preferred
- Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
- Passion for delivering an exceptional customer experience
- Healthcare industry experience preferred
- Excellent communication, organizational, and collaboration skills
- Consulting experience in software implementation, workflow analysis, and measuring business outcomes
- Multi-resource project team experience balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments
- Ability to quickly learn new concepts and technologies and convert them into customer solution value
Benefits:
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition