Description
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will:
- Own day-to-day product ownership activities for HSBC UK internal systems and tools supporting the Senior Product Owner
- Prioritise demand requests for system development within the VSIP construct
- Manage complex relationships across IT and Transformation to progress delivery and adoption
- Oversee ownership for key operational systems including BMM, SFE and My Workspace
- Manage ownership for operational tools and services including branch scanning, Radio, WIFI and related capabilities
- Partner with Third Party Engagement and Controls to monitor service standards, meet contractual obligations and follow escalation processes where required
- Govern delivery risks by identifying issues early, putting mitigations in place and escalating where needed
- Embed adherence to relevant controls and HSBC internal control standards including timely closure of audit points and regulator issues
To be successful in this role, you should meet the following requirements:
- Bring proven financial services and banking experience, or equivalent demonstrable experience in a regulated environment
- Show a proven track record of managing priorities aligned to strategy to improve business effectiveness in sustainable ways
- Demonstrate experience deploying change initiatives across digital and non-digital work
- Evidence strong risk management capability including use of frameworks, tools and controls
- Build effective working networks that enable collaboration across frontline and support teams
- Partner effectively with operational teams and stakeholders to deliver agreed change plans as one team
- Navigate ambiguity by generating solutions, applying judgement and escalating with clear recommendations when needed
- Maintain awareness of regulatory and compliance matters and apply this through day-to-day decision making