Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
As a Forward Deployed Engineer, you'll work hands-on with strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions.
Responsibilities
- Drive adoption of Fin by helping customers unlock the power of AI capabilities to automate and scale their support operations.
- Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide insights needed to achieve outstanding results with Fin.
- Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
- Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
- Contribute to the evolution of Forward Deployed Engineering by codifying best practices and sharing insights from customer engagements.
Requirements
- A strong engineering background and experience building software with real-world usage.
- Interest in AI and machine learning, with the ability to quickly build an understanding of novel problems, capabilities, and architectures.
- Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries.
- Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
- The ability to prototype and ship software quickly while maintaining a high bar for quality.
- Proficiency using and writing REST APIs to integrate systems effectively.
- Strong communication skills.
- Willingness to travel and work on-site with customers.
Benefits
- Base salary range: $180,000 - $237,000.
- Corporate bonus program or sales incentive.
- Stock in the form of Restricted Stock Units (RSUs).
- Various benefits and resources to support health, wellbeing, family, time away from work, and financial future.