Description
Salesforce is seeking a Coordinator to work in the Salesforce Innovation Centre (SIC) in London, United Kingdom.
The Coordinator will play a crucial role in creating meaningful customer experiences, enhancing and accelerating customers' business goals and objectives as part of an SIC Engagement.
Responsibilities:
- Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
- Partner with Strategists to ensure the success criteria of each customer engagement is met
- Clearly articulate objectives in meetings, speaker invitations, and stakeholder inquiries
- Manage all meeting logistics, including SIC experiences, room and speaker calendar scheduling, catering coordination, and room readiness
- Manage an ecosystem of on-site logistics
- Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
- Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
- Leverage Salesforce tools and dashboards to capture, measure, and share key metrics and KPIs
Requirements:
- 3+ years of functional experience in sales meetings or executive briefings
- Customer-facing experience and/or event management experience
- Flexibility and curiosity to adapt to changes driven by customers' expectations
- Diplomacy
- Strong problem-solving skills and the ability to assess when escalation is needed
- Lateral thinker who is teamwork-oriented and enjoys working with a high level of collaboration
- Ability to deliver on expectations with a high degree of autonomy and creativity
- A keen eye for detail
- Excellent written and verbal communication skills
- English fluency
- Familiarity with the Salesforce application, dashboards, and reporting skills is a key differentiator
- Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders
Benefits:
- Support to find balance and be your best
- AI agents to accelerate your impact
- Opportunities to shape the future and redefine what's possible
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.