Description
By joining Sedgwick, you'll be part of a company that provides world-class customer service and support to people around the world who are facing the unexpected.
As a Patient Care Coordinator, your primary purpose will be to provide excellent customer service and service delivery to clients and patients through processing referrals in the delivery of medical goods and services.
Responsibilities:
- Reach out to patients to confirm demographic information, provide updates on referrals, and confirm delivery of goods or services
- Communicate with vendor partners, claims adjusters, and nurse case managers to provide updates on referrals
- Procure vendor partners for each referral
- Make or take phone calls on existing or new referrals
- Provide quotes to clients for approval and follow up on quotes already sent
- Confirm billing information and move referrals to be billed
- Process referrals per state regulations and workers compensation guidelines
Additional Responsibilities:
- Perform other duties as assigned
- Support the organization's quality program(s)
- Travel as required
Qualifications:
- High school diploma or GED required
- Two years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience required
- Strong customer service skills
- Strong critical thinking skills
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
Work Environment:
- Consideration will be given to reasonable accommodations
- Mental demands include clear and conceptual thinking, excellent judgment, and ability to handle work-related stress
- Physical demands include computer keyboarding and travel as required
Benefits:
- Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits
The salary range for this role is $17 an hour.