Description
We are seeking an Associate, Product Consultant, Channels CX to join our team in London. As a 1st line of support for our main Feed product, Xpressfeed, you will learn about each of the data packages we support, using accounting and finance knowledge and SQL and technical skills to respond to client queries.
You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data, and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact.
Responsibilities
- Respond to inquiries for data feed clients
- Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL
- Provide professional, timely, quality support of our feed-based products
- Record accurate and timely tracking of client issues within our Client Relationship Management system
- Document newly found solutions and product updates
- Collaborate with internal teams across the organization to route client concerns, improvement requests, and sales leads
- Stay current on existing and newly developed product offerings
What We're Looking For
- High level of another European language (German, French, Spanish)
- Minimum of Bachelor's degree in Finance, Business, Accounting, Economics, or related field
- Experience in Outlook, Word, and PowerPoint
- Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
- Excellent written and verbal interpersonal skills, strong attention to detail, and ability to multitask effectively
- Team-player mentality with collaboration skills
- Flexible to changes in a dynamic environment
- Excel experience
Preferred Qualifications
- 1-2 years working experience
- Knowledge of investments including private equity, public equity, fixed income, ETFs, mutual funds, commodities, etc.
- Proficiency with Capital IQ Platform/Products
- SQL basic knowledge
What's in it for you
- You will start in a frontline role working with multiple levels of the team
- Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department
- After a minimum of 18 months as a consultant, you will have the opportunity to move up to the Solutions Architect role, working more closely with a book of clients to best utilize our products to achieve their goals
- You will also have access to our wide range and ever-growing selection of datasets