Senior Cyber Review Manager

We are seeking a highly experienced, dynamic, and results-driven Senior Cyber Review Manager to lead Cyber Incident Response (CIR) and Complex Document Review operations.

Responsibilities

• Lead and manage Cyber Incident Response (CIR) and Complex Document Review teams.
• Provide coaching, mentoring, and professional development opportunities for managers, team leads, and review analysts.
• Build a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Conduct performance reviews, provide constructive feedback, and support career development initiatives.
• Promote a positive team environment and serve as a role model for leadership and professionalism.
• Independently manage multiple Cyber Incident Response and Complex Review projects from initiation to completion.
• Ensure projects are delivered within established timelines, quality standards, and client expectations.
• Monitor project health, identify risks, and implement mitigation strategies proactively.
• Oversee project staffing, workload balancing, and resource allocation.
• Manage escalations and provide guidance on complex review decisions and project challenges.
• Maintain accurate project tracking, reporting, and status communication.
• Independently lead client meetings, status calls, project discussions, and internal stakeholder communications.
• Build and maintain strong relationships with clients and cross-functional teams.
• Act as the primary escalation point for project-related concerns.
• Present project updates, operational metrics, risks, and recommendations to senior leadership and clients.
• Develop and execute training programs to enhance technical, operational, and leadership capabilities within the team.
• Identify skill gaps and implement targeted development plans.
• Ensure team members remain current on industry trends, client requirements, and review best practices.
• Support onboarding and knowledge transfer initiatives for new team members.
• Participate in hiring strategy, recruitment planning, candidate interviews, and selection processes.
• Partner with leadership and recruitment teams to identify staffing needs and workforce requirements.
• Support succession planning and talent pipeline development.
• Drive continuous improvement initiatives to enhance quality, efficiency, productivity, and client satisfaction.
• Identify opportunities for automation, workflow optimization, and operational improvements.
• Collaborate with technology and operations teams to implement innovative solutions.
• Contribute to strategic initiatives that support the growth and scalability of the Cyber Review business.

Requirements

• 10–12 years of experience in the eDiscovery, Cyber Review, Incident Response, or Document Review industry.
• Minimum 5 years of experience managing Data Breach and Cyber Incident Response projects.
• Minimum 6–7 years of people management experience leading managers, team leads, quality analysts, and review teams.
• Demonstrated experience managing multiple client engagements simultaneously in a fast-paced environment.
• Proven experience supervising both Cyber Incident Response (CIR) and Complex Document Review teams.
• Strong understanding of data breach review workflows, document review processes, quality management, and operational delivery.
• Bachelor’s degree or equivalent professional experience.

Skills

• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Exceptional stakeholder and client management capabilities.
• Strong project management, planning, and organizational skills.
• Ability to manage multiple priorities and competing deadlines.
• Analytical mindset with strong problem-solving abilities.
• Technically proficient with the ability to quickly learn and adapt to new technologies and workflows.
• Strong decision-making and risk management capabilities.
• Positive attitude, ownership mentality, and collaborative approach.