Description
Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. The Senior Tech Customer Success Analyst plays a crucial role by supporting the work that ensures customers achieve their desired outcomes with the company's products or services.
Job Responsibilities
- Provide analysis and insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units.
- Identify and share emerging customer needs to ensure alignment of current solutions to those needs.
- Support the implementation of technology-product driven strategies to drive business growth and operational excellence.
- Build and maintain relationships with internal technology product users and external customers.
- Analyze market trends and customer feedback to inform strategic decision-making.
- Support training and onboarding of product users to streamline pathways to success.
- Drive communication with internal and external product users, ensuring a communication pathway to product teams.
- Review customer feedback, information, and requirements to provide feedback to product teams.
- Track and report on customer success, ROI, and KPI tracking initiatives.
- Work collaboratively with other teams to onboard new products and services.
- May mentor and coach junior level team members.
Qualifications
- Bachelor's degree in Business, Life Sciences, or Technology, or equivalent experience.
- 3-4 years of Business Analyst experience in a technology-focused environment.
- Experience as a Salesforce Business Analyst or working within Salesforce ecosystems.
- Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
- Experience working closely with software development teams on delivery and enhancements.
- Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.
- Strong analytical skills and proficiency in data analysis and reporting tools.
- Experience facilitating UAT and supporting end-to-end testing cycles.
- Ability to work collaboratively with cross-functional, offshore, and onsite teams.
- Excellent communication and presentation skills.
Benefits
- Company car or car allowance
- Health benefits, including Medical, Dental, and Vision
- Company match 401k
- Eligibility to participate in Employee Stock Purchase Plan
- Eligibility to earn commissions/bonus based on company and individual performance
- Flexible paid time off (PTO) and sick time