Description
In this role, you will oversee HR Global Services (operations) and provide comprehensive HR support for employees across Türkiye and Greece, based out of our Istanbul or Athens office.
You will be responsible for delivering a broad range of HR processes, including onboarding and offboarding, employee data management, HR administration, payroll and benefits support, and compliance with local employment legislation and company policies.
Key responsibilities:
- Act as an HR consultant on matters of medium to high complexity, advising local HR and business stakeholders on local legislations, HR systems, and HR processes.
- Provide support and process HR activities such as pre-hire checks, hiring in HR system (Workday), new-hire pre-onboarding, onboarding, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
- Implement and review country HR processes and policies, ensuring compliance with local legislations, applicable regulations, and company policies and procedures.
- Create and implement informational materials for employees and managers regarding policies and procedures, recruitment, training, benefits, and compensation.
- Make decisions on administrative or operational matters, ensuring actions are in compliance with HR policies and processes.
- Recognize and report trends to improve employees' and managers' direct access experience with HR sites, myHR sites, myHR services, and HR systems.
- Partner with peers to improve processes and systems to deliver a positive experience throughout the employee’s lifecycle.
- Maintain internal HR control standards, including timely implementation of internal audit points together with any issues raised by external regulators as applicable.
- Evaluate processes, tasks, metrics, and analytics within HR global services.
- Work closely with HR systems and process integration teams to streamline processes, leverage automation and workflow, and spearhead improvements to systems and user experience.
- Lead or support country/regional/global projects and oversee and continuously improve employee onboarding and offboarding.
- Ensure exceptional service by promptly responding to questions by employees via HR platform where country-specific HR knowledge or solutions are required and update knowledge database articles.
- Support and contribute to a wide range of HR projects and initiatives, including acquisitions and organizational changes, adapting to evolving business needs and priorities.
- Develop and coordinate employee communications on HR-related topics, ensuring messages are clear, engaging, and aligned with company policies and priorities.
- Identify HR regulatory requirements and develop plans to ensure compliance with applicable employment laws and regulations.
- Provide guidance and coaching to managers in resolving complex performance and disciplinary matters.
- Collate HR reports, including headcount, employee turnover, and other relevant indicators, providing insights and analysis to HR leadership.
- Partner with relevant business leaders to understand business needs and implement people solutions that support the best interests of the site.
Education and experience required:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or other related discipline or related HR services experience and demonstrated competence.
- Typically has 4-7 years of relevant experience in HR Generalist, HR Administration, payroll, and/or HR operations.
Preferred certifications:
- Society for Human Resource Management-Certified Professional (SHRM-CP)
- Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)
Knowledge and skills:
- Solid knowledge of HR processes and practices across the employee lifecycle.
- Strong knowledge of local employment legislation and HR compliance requirements.
- Analytical and problem-solving skills, with the ability to interpret and use people data to support HR decisions.
- Understanding in HRIS and HR systems; experience with Workday is an advantage.
- Good digital literacy and interest in HR technology, automation, and data analytics; Power BI experience is an advantage.
- Language skills: Fluent English, Turkish or/ and Greek.