Description
We are seeking a highly skilled Receptionist/Administrator to join our team at Elthorne Park Surgery. As the first point of contact for patients, you will be responsible for providing a professional, welcoming, and efficient front-line service.
Main duties of the job:
- Welcome patients and deal with enquiries in a friendly and professional manner
- Answer telephone calls and respond to patient queries appropriately
- Book, cancel, and rearrange appointments according to practice procedures
- Register new patients and update patient information accurately
- Maintain confidentiality and handle sensitive patient information appropriately
- Direct patients to the appropriate healthcare professional or service, following practice procedures
- Process repeat prescription requests and other administrative tasks where required
- Receive and relay messages accurately to GPs and other members of the healthcare team
- Deal calmly and professionally with patients who may be upset, anxious, or frustrated
- Maintain accurate records using the practice's computer systems
- Work closely with GPs, nurses, administrators, and other members of the practice team
- Follow GDPR, confidentiality, safeguarding, and health and safety requirements
- Support the general administration and smooth day-to-day running of the surgery
Person Specification:
- Essential qualifications: GCSE grade A to C in English and Maths, basic to good IT skills, good written and verbal communication, customer-service skills, telephone skills, ability to maintain confidentiality and follow practice procedures, ability to remain calm with upset or difficult patients
- Desirable qualifications: friendly and approachable, empathetic and understanding, calm under pressure, professional and respectful, confident communicator, discreet and trustworthy, well-organised, reliable and punctual, flexible and adaptable, good team player, problem-solving ability, willingness to learn
Salary: £12.71 an hour Contract: Permanent Working pattern: Full-time, Part-time