Description
Join our friendly team at St Katharine Docks Practice, a welcoming single-handed GP surgery set in the beautiful surroundings of St Katharine Docks, just moments from the Tower of London.
We are looking for a Receptionist to provide cover, helping to ensure the smooth running of our busy front desk. As the first point of contact for patients, you will play a vital role in making every patient feel welcome, listened to, and supported.
Responsibilities:
- Welcome and assist patients and visitors in person and over the telephone in a professional and friendly manner.
- Manage incoming calls, respond to general enquiries, and direct calls as appropriate.
- Schedule and manage patient appointments using the practice clinical system - EMIS Web.
- Register new patients and update existing patient information accurately.
- Handle incoming and outgoing post and emails.
- Obtain external medical reports, test results, and other documentation as required.
- Scan and file correspondence and clinical documents.
- Maintain a tidy, organised, and welcoming reception area.
- Safeguard patient confidentiality and comply with GDPR and NHS data protection requirements.
- Provide reassurance and support to patients, maintaining a calm and caring approach.
- Carry out general administrative duties as required by the GP or Practice Manager.
In return, we offer a friendly working environment, on-the-job training, and opportunities for personal development. You will be part of a small, close-knit team where your contribution truly makes a difference to the lives of our patients and the success of our practice.
If you're reliable, compassionate, and looking for a rewarding role in the heart of London, we'd love to hear from you.