Description
Leidos Health and Services Sector is seeking a Provider Relations Specialist to work remotely. The successful candidate will provide real-time administrative and operational support to a large network of behavioral health counselors, ensuring consistent, compliant, and high-quality service delivery.
The Military OneSource Program provides 24/7 support services for military members and their families, offering a broad array of information, resources, education, referrals, and counseling to approximately 4.7 million participants worldwide.
Job Responsibilities
- Serve as the primary support resource for counselors across the provider network, responding to inquiries related to workflows, documentation, and program processes.
- Provide guidance on completing required paperwork and administrative forms in accordance with program standards.
- Assist counselors with submission processes.
- Support providers in understanding procedures and processes to ensure timely and accurate report submissions.
- Monitor common inquiries and trends to identify gaps in information; recommend improvements.
- Collaborate with clinical leadership, operations, and administrative teams to ensure consistent communication and guidance to the provider network.
- Maintain up-to-date knowledge of program policies, compliance requirements, and operational procedures.
- Develop and maintain reference materials, FAQs, and job aids to support counselors in navigating program requirements.
- Ensure timely, professional, and customer-focused communication with all providers.
Basic Qualifications
- Associate's degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience).
- 2+ years of experience in a provider relations role, providing admin support to behavioral health programs, provider networks, or healthcare personnel.
- Familiarity with professional health documentation, case management processes, and standards in behavioral health settings.
- Experience working with provider support, non-technical help desk functions, or customer service in a healthcare environment.
- Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
- Excellent verbal and written communication skills, with the ability to explain processes clearly to diverse audiences.
- High attention to detail and ability to manage multiple inquiries in a fast-paced environment.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
- Proficiency within provider portals, and standard office software.
- Must have the ability to prioritize projects and have excellent time management skills.
- Ability to work collaboratively across multidisciplinary teams while maintaining a high level of professionalism and responsiveness.
- U.S. citizenship and fluency in English required.
- Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
- Ability to maintain and retain suitability investigation and clearance as required.
- This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
Pay Range: $41,600.00 - $75,200.00