Description
We are looking for a Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for ensuring high-value customers achieve a significant return on their investment with our platform. You will serve as a trusted advisor, providing guidance and advice to customer organizations.
Your Impact
- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
- Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
Minimum Requirements
- Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.
- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Possess industry-relevant expertise and begin honing skills in a relevant functional area.
- Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
Cloud/Platform Requirements:
- 3-4 years experience supporting customers using enterprise cloud data management platforms.
- Working knowledge of core data platform features: Integration (ETL, ELT), Data Governance, Master Data Management (MDM), Data Quality, Application Integration & Business Processes, API Management.
- Understanding of consumption-based or AOV-driven licensing models.
- Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments.
Benefits
- We offer a range of benefits and resources to support you in finding balance and being your best.
- Our AI agents accelerate your impact so you can do your best.
Office Flexibility
- This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.