Description
We're seeking a commercially minded and customer-focused SME Account Manager to join our growing team at Bupa Global. As an SME Account Manager, you'll take ownership of a portfolio of SME clients, building trusted relationships, supporting renewals, driving retention, and identifying opportunities for growth. You'll work with both direct customers and intermediary partners to deliver outstanding service while balancing customer needs with commercial objectives.
Responsibilities
- Managing and developing a portfolio of SME customers
- Driving customer retention and portfolio growth against agreed targets
- Leading renewal discussions and negotiating commercial outcomes
- Identifying opportunities for account expansion and additional value
- Building strong relationships with customers, brokers, intermediaries, and key stakeholders
- Taking ownership of customer queries and ensuring timely resolution
- Managing pricing discussions and supporting commercial decision-making
- Maintaining accurate customer records and ensuring compliance requirements are met
- Staying informed on market trends and competitor activity
- Working collaboratively with internal teams to deliver an exceptional customer experience
Requirements
- Strong account management and relationship-building skills
- Excellent communication, presentation, and negotiation abilities
- Experience managing commercial conversations with customers
- A customer-first mindset with the ability to take ownership and resolve issues
- Strong organisational and time management skills
- Commercial awareness and the ability to balance customer needs with business goals
- Strong numerical skills and confidence using Microsoft Office applications
- Self-motivated, resilient, and comfortable working in a fast-paced environment
Benefits
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts