Description
MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences.
The Role
As a Digital Success Manager, you will serve as the face of Digital CS for your region, building deep knowledge of your assigned region and acting as the key domain expert, advocate, and human-in-the-loop escalation point for digital customer success strategies in your region.
Responsibilities
- Serve as the face of Digital CS for your region, building deep knowledge of your assigned region and acting as the key domain expert, advocate, and human-in-the-loop escalation point for digital customer success strategies in your region
- Lead customer engagement and retention through digital-first programmes, designing 1:many workshops, webinars, and targeted digital touchpoints
- Partner closely with Sales, account teams, and cross-functional partners to deeply understand customers and the priorities, programmes, and solutions already underway across teams
- Use AI tools and techniques to build your own dashboards, conduct your own research, and manage your own programmes
Requirements
- 3+ years in Customer Success, account management or a similar role; familiarity with scaled or digital models across onboarding and consumption phases
- AI Fluency: Genuine enthusiasm for and hands-on experience with AI tools, with a track record of using them independently to build dashboards, automate research, or manage programmes
- Mindset: Curious, driven, and entrepreneurial, comfortable building processes from scratch and developing innovative solutions that deliver measurable results, while working both independently and as a strong partner to others
- Adaptability: Comfortable navigating fast-moving shifts in scope, strategy, and goals
- Tech-Savviness: Familiarity with the tools and technologies that support digital engagement (e.g., automation tools, CRMs, CS software)
- Analytical Acumen: An ability to analyze data and extract actionable insights for program optimization