Description
Mastercard's Law Department is transforming how legal services are delivered through operational excellence, technology enablement, data-driven decision making, and scaled service delivery. We are seeking a strategic and execution-focused Vice President, Process Excellence & Standardization to lead the design, optimization, and standardization of legal processes across the global Law Department.
Key Responsibilities:
- Develop and execute a comprehensive Law Department process excellence strategy aligned with the department's transformation objectives.
- Establish enterprise standards, methodologies, and governance for legal process design, documentation, and continuous improvement.
- Drive a culture of simplification, standardization, and operational discipline across global legal teams.
- Lead the identification, prioritization, and execution of high-impact process improvement opportunities.
- Map, assess, redesign, and standardize complex legal workflows across the department.
- Create scalable, repeatable, and globally consistent operating models for key legal services and activities.
- Partner closely with the Legal Technology & Automation team to translate optimized processes into scalable technology solutions.
- Define business requirements, user stories, process rules, workflows, and governance models supporting legal technology implementations.
- Ensure process designs maximize the value of platforms such as Contract Lifecycle Management (CLM), Matter Management, Workflow and automation solutions, Generative AI and legal technology tools, and Enterprise productivity platforms.
- Partner with the Legal Analytics & Governance team to embed measurement, reporting, and accountability into all standardized processes.
- Establish KPIs and operational metrics to measure performance, adoption, quality, and business impact.
- Influence senior legal and business leaders to align on enterprise process standards and transformation priorities.
Qualifications:
- Deep experience in process excellence, business transformation, operations, consulting, or continuous improvement roles.
- Experience leading large-scale process redesign and operational transformation initiatives within a corporate legal department, financial services organization, consulting firm, or highly regulated technology company.
- Demonstrated success implementing scalable operating models and driving measurable business outcomes.
- Experience influencing senior executives and leading cross-functional initiatives in complex global organizations.
- Deep expertise in process optimization methodologies, including Lean, Six Sigma, Design Thinking, Agile, or equivalent continuous improvement frameworks.
- Strong understanding of process governance, service design, organizational effectiveness, and change management.
- Ability to translate complex workflows into practical, scalable operating solutions.
- Experience partnering with technology and product teams to automate and digitize business processes.
- Familiarity with legal operations technologies, including CLM, matter management, workflow tools, knowledge management platforms, and AI-enabled legal solutions.
Benefits:
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement