Description
The Director, Medical Information & Content Approval Delivery leads oversight of outsourced medical information content and content approval services and operational delivery across Medical Information and Content Approval within Global Medical Information & Content Approval (GMI&CA) Quality, Training & Operations (QTO).
The role is accountable for Medical Information content lifecycle operations, scientific review activities within scope, outsourced delivery services, operational readiness, service performance and continuous improvement.
The role partners with Therapeutic Area MI&CA leaders, and other key stakeholders to deliver business priorities through efficient, scalable and compliant services delivered by third parties.
Key Responsibilities:
- Oversight and delivery of outsourced services:
- Lead operational delivery across Medical Information and Content Approval activities within QTO accountability, partnering with Therapeutic Area Medical Information and Content Approval leaders to support business priorities and launch readiness.
- Lead Medical Information content lifecycle operations, including content creation, maintenance, update, retirement and scientific review.
- Provide scientific approval of in-scope Medical Information content created or updated through outsourced delivery services, ensuring alignment with relevant GSK Medical Information and Content Approval requirements and customer needs.
- Lead the business relationship for outsourced Medical Information delivery services, ensuring appropriate capability, capacity, service performance and operational readiness.
- Partner with Procurement and relevant stakeholders on service strategy, contracting, scope of work, service levels and performance management.
- Lead operational escalation and issue resolution for outsourced delivery services.
- Operational performance:
- Drive standardisation, simplification and optimisation of operational delivery, including implementation of operating-model refinements and technology-enabled/AI-supported improvements.
- Lead GMI&CA operational analytics, measures and reporting to assess service performance, delivery effectiveness and business impact, identify improvement opportunities in partnership with other leaders within QTO and provide insights to support decision-making to GMI&CA Leadership Team.
- Provide support for management monitoring, audit and inspection readiness, and MI&CA wide projects as identified by the MI&CA LT.
Requirements:
- Basic qualifications:
- Degree in life sciences, pharmacy, medicine, healthcare or a related scientific discipline.
- Extensive experience in Medical Information and/or Content Approval.
- Experience in scientific content lifecycle management, operational analytics and outsourced delivery service models.
- Demonstrated knowledge of applicable legal, regulatory, code, policy and quality requirements relevant to Medical Information and Content Approval operational delivery.
- Proven experience in leading, managing stakeholders and making decisions in a complex matrix environment.
- Preferred qualifications:
- Experience in global or regional Medical Information and/or Content Approval.
- Experience supporting launch readiness and implementing operational change across internal and outsourced delivery teams.
- Experience implementing technology-enabled or AI-supported operational solutions.
- Experience developing and using operational analytics, performance measures and reporting to drive delivery improvement and business decisions.
Work Arrangements:
- Primary Location: GSK HQ
- Additional locations may be considered: NA
- This role follows GSK's hybrid working model, combining on-site collaboration with remote working flexibility.