Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We help the world’s largest organisations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud.
About the Role
As a Sr. Reporting & Analytics Consultant (FIN) - Workday Success Plans, you will work directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. You will act as a trusted Workday advisor, assisting customers with how-to questions, troubleshooting, and guiding customers through configuration, and providing feature demonstrations.
Primary Responsibilities:
- Conduct research to ensure understanding of customer questions and related Workday concepts
- Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicate responses and value to customers
- Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
- Offer tailored one-on-one guidance to inform and guide customers along a path to success (Optimization Packages)
- Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap
- Keep up to date with industry practices and the ability to engage with our customers on those topics
- Help drive the creation of new programs to drive customer feature adoption
Requirements:
- 5+ years of IT implementation experience
- 5+ years of experience with Workday Financials Reporting (composite reporting, building out reports, etc.)
- 2+ years of software consulting experience
- Workday Certification or ability to certify in at least one of the following: Workday Reporting, Workday Financials, PRISM
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor’s degree or relevant work experience required. Advanced degree preferred