Description
We are seeking an Intercompany Order Manager to join our team in Taguig, PH. As an Intercompany Order Manager, you will manage intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS, IOMS, Salesforce, BPCS, Lotus Notes databases and etc.
Responsibilities:
- Manage intercompany orders and ensure timely export of international orders
- Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders
- Understand and support export rules and regulations to comply with source country and international Export Regulatory policies and procedures
- Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc.
- Ensure timely completion of Customer Feedback Resolution complaints for assigned countries
- Identify opportunities and implement solutions to improve customer satisfaction and/or processes
- Participate in relevant corporate programs/initiatives and comply with professional and corporate policies and procedures
- Provide back-up support to other Intercompany team members as required
- Support Intercompany, Plant & Country ERP deployments as required
- Review and maintain documentation, SOPs and job aids as required
Qualifications:
- Bachelor level university college degree or higher
- +2 years of experience in Customer Service
- SAP Experience
- Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus
- Self-motivated, fast learner, willing-to-learn and works with minimal supervision
- High client service, quality oriented and continuous improvement mindset
- Ability to work well with teams – esp. virtual and cross-functional
- Can communicate at all levels of the organization
- Resourceful, can work well with ambiguity
- Must be able to multi-task and urgency prioritize
- Amenable to graveyard shift