Description
Job Purpose
The TSD Manager leads Specialized Testing across all platforms (HD, Mobile, and future platforms), owning end-to-end quality compliance, governance, and delivery.
Impact:
- Ensure end-to-end quality compliance across platforms, reducing certification risks and production delays.
- Act as single point of accountability for Specialized Testing quality outcomes across portfolio.
- Enable cross-studio and WWQC collaboration for optimal resource utilization and predictable delivery.
- Establish governance frameworks, benchmarks, and quality standards across testing functions.
- Drive early risk identification and mitigation, preventing late-stage issues and rework.
- Build a future-ready testing organization through capability development and team engagement.
- Break silos across HD and Mobile testing, enabling scalable processes and efficiencies.
Innovation:
- Align Specialized Testing strategy with long-term business and growth objectives.
- Drive data-led decision-making and automation adoption improving predictability and coverage.
- Enable cross-functional collaboration (Functionality, Automation, Production, HQ) improving delivery outcomes.
- Lead global efficiency initiatives across sites with WWQC alignment.
- Drive change management across evolving platforms, tools, and business needs.
- Build organizational capability through performance management, engagement, and DEI initiatives.
Knowledge:
Core Competencies:
- Strong understanding of QC domain including specialized testing areas (Compliance, Live QA, Telemetry, Mobile compliance and compatibility).
- Program-level thinking across multiple projects, releases, and testing streams.
- Ability to align testing strategy with business and delivery priorities.
Technical / Functional Competencies:
- Deep experience in specialized testing processes across platforms.
- Data analysis and reporting for decision-making and stakeholder visibility.
- Risk identification, mitigation planning, and resource forecasting.
- Workflow and process design across distributed/global teams.
Leadership Competencies:
- Team leadership, capability building, and engagement management.
- Stakeholder management across production, HQ, and cross-site teams.
- Driving alignment between local teams and global strategy.
- Change leadership across platforms and business transformation.
Behavioral Competencies:
- Strong ownership and accountability for organizational outcomes.
- Executive communication and stakeholder influence.
- Strategic thinking combined with operational execution.
- Ability to manage complexity across multiple teams and geographies.
Qualifications:
- 8+ years of QC/Engineering experience, preferably in QCPM or Senior QC Lead roles.
- Minimum 2 years of team management experience.
- Bachelor's/Master's in Engineering; MBA is a plus.