Description
As a Community Manager at Ubisoft, you will be primarily accountable for supporting the community strategic plan created by their brand's Community Developer.
Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements.
Key tasks:
- Collaborate on defining and helping to execute the community strategic plan
- Create player-facing resources and engaging digital content
- Interface with internal production resources to produce assets required to support content deliverables
- Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives
- Collaborate with cross-functional partners to align on a content calendar
- Build a Ubisoft identity and develop an active and engaged relationship with players
- Assess the community's pulse, understand community concerns, and communicate community status to internal cross-functional partners
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics
- Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary
- Work with the portfolio's Social Media Manager to understand content performance and apply learnings to future content campaigns
Requirements:
- Experience in a community management or customer service role
- Previous experience with user moderation and conversation management in a digital/online environment
- Strong understanding of social media services, mechanics, and trends
- Background as a creative and knowledgeable gamer, comfortable with online communities and social media
- Excellent communication skills required
- Ability to thrive in a highly dynamic environment within a globally distributed team
- Fluency in French