Description
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
Responsibilities:
- Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
- Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
- Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
- Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
- Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
- Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
Requirements:
- 3+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
- Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js.
- Experience with AI tooling, cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
- Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
- Excellent problem-solving, written/verbal communication skills, and a proactive approach to addressing client needs.
Preferred qualifications:
- Experience in contact centers, telephony/VoIP, and financial services.
- Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
- Relevant certifications in cloud platforms or solution architecture.