Description
Lead the Exchange Management function across East Asia, managing regional Exchange Managers to deliver resilient, high-quality real-time and reference data from regional venues.
Key Responsibilities
Customer & Service
- Act as customer concern point for critical data incidents originating from exchanges.
- Build and maintain venue profiles for premium/Cat A venues.
- Conduct post-incident reviews with exchanges and internal teams for source-triggered outages.
Risk, Resilience & Governance
- Identify and mitigate East Asia risks - engineering, data, regulatory, telecom resilience.
- Support Disaster Recovery implementation and testing.
- Maintain the Vendor Management Dashboard and drive measurable source quality improvements with venues.
- Submit and track SII risk entries; ensure compliance and well-governed operations.
Partnership & Influence
- Partner with Product, Data Strategy, Technology to educate on regional complexities; shape near- and long-term strategies.
- Advocate the voice of the customer to protect revenue, enable new business, and uphold LSEG's reputation.
People & Leadership
- Lead, coach, and performance manage Exchange Managers.
- Drive career pathing, succession planning, and foster a culture of accountability, resilience, and innovation.
Operational Excellence & Efficiency
- Proactively evaluate low-value/high-effort venues with Content Management to exit or de-scope where justified.
- Partner to optimize source costs and reduce internal support.
Change & Growth Delivery
- Lead exchange management for Day-1s, prioritized MD1s, roadmap changes and content enhancements; ensure quality and on-time delivery.
- Maintain monthly/bi-monthly contact cadence with exchanges to anticipate changes and secure smooth delivery.
Qualifications & Experience
- 7+ years leadership experience in exchange traded data.
- Deep knowledge of real-time systems, exchange data, and LSEG products.
- Executive-level communication; proven customer critical issue management.
- Familiarity with LSEG risk & governance and practical implementation.
- Ability to influence across Product, Engineering, Strategy, and external exchanges.