Description
At Typeform, we believe technology should make work simpler, smarter and more human.
We're looking for a Senior IT Engineer to help shape the future of IT at Typeform. Someone who combines strong technical expertise with a passion for automation, AI and building better ways of working.
Responsibilities
Own and improve our IT operations
- Act as a senior escalation point for complex IT incidents, requests and technical challenges, taking ownership through to resolution.
- Help maintain secure, reliable and scalable internal technology systems.
- Apply ITIL best practices across incident, change, problem and service management.
- Improve service performance, documentation, operational processes and the overall employee experience.
- Work closely with the wider IT team to balance daily support with longer term engineering projects.
Build smarter systems through AI and automation
- Identify opportunities to automate repetitive tasks and improve workflows across IT.
- Design and implement AI powered solutions that improve service delivery, productivity and operational efficiency.
- Improve employee onboarding, offboarding, access management and software lifecycle processes.
- Use APIs, integrations, scripting and automation tools to connect systems and remove unnecessary manual work.
- Explore emerging AI technologies and turn promising ideas into practical solutions, with appropriate security and governance.
Think like a product owner
- Take ownership of specific IT services and capabilities, from identifying problems through to delivering improvements.
- Work with stakeholders to understand their needs and prioritise improvements based on business impact.
- Build and maintain clear roadmaps and project backlogs.
- Measure the success of improvements through service quality, efficiency, reliability and employee experience.
- Lead technical changes, migrations and improvements with clear communication, risk management and planning.
Collaborate across Typeform
- Partner with Security, People, Finance, Procurement and Engineering to deliver secure and effective technology solutions.
- Communicate technical concepts clearly to both technical and nontechnical colleagues.
- Share knowledge, improve documentation and support the development of other IT team members.
- Help create a culture of ownership, continuous improvement and experimentation.
Requirements
- Strong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company.
- ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management.
- Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications and integrations.
- Strong hands on experience with modern IT environments, particularly Apple devices, Okta, Google Workspace, Slack and Atlassian.
- Experience building automation using APIs, scripting, integrations or workflow automation tools.
- Practical experience using AI to improve IT operations, support processes or internal productivity.
- Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning and access management.
- Strong problem solving skills and the ability to take ownership of technical challenges from investigation through to resolution.
- A product mindset, with experience prioritising improvements, managing stakeholders and delivering measurable outcomes.
- Excellent communication skills and the ability to work effectively across technical and business teams.