WSP is currently seeking a Manager - Quality, Training & Special Initiatives to support our Strategic Growth Team (SGT), US. The person is responsible for driving quality excellence, capability development, and continuous improvement across the SGT.

The role focuses on establishing quality standards, leading training initiatives across all SGT verticals, and driving strategic projects that enhance team effectiveness and deliverable quality.

The position works closely with stakeholders to ensure consistent delivery of high-quality, client-focused work while fostering a culture of learning, operational excellence, and continuous improvement.

This role will be based in the Noida/ Bengaluru office.

Responsibilities

Quality & Content Excellence

Establish and maintain quality standards, review processes, and best practices across SGT deliverables.
Conduct quality reviews and audits of proposals, presentations, resumes, project sheets, and other client-facing content.
Develop quality scorecards, checklists, templates, and SOPs in collaboration with US SGT Stakeholders.
Monitor quality trends and implement improvement initiatives.
Ensure consistency, accuracy, and adherence to editorial standards.

Training & Capability Development

Own the training and capability development strategy across all SGT India. Lead training and capability-building initiatives across all SGT verticals, including Proposals, Graphics, Knowledge Management.
Design and deliver onboarding, technical, and professional development programs.
Identify skill gaps and develop targeted learning plans.
Create and maintain training materials, playbooks, and knowledge resources.
Facilitate workshops and knowledge-sharing sessions.

Special Initiatives & Continuous Improvement

Lead strategic initiatives focused on process improvement, innovation, automation, and operational excellence.
Drive adoption of best practices, tools, and quality frameworks.
Develop metrics to measure quality and training effectiveness.
Partner with leadership to implement initiatives that improve efficiency and business impact.

Stakeholder Management

Partner with business leaders and SGT managers to understand capability and quality needs.
Communicate quality insights, recommendations, and improvement plans to leadership.
Facilitate knowledge-sharing sessions and best-practice forums.
Act as a trusted advisor on content quality, writing standards, and capability development.

Qualifications

Key Competencies / Skills

Bachelor’s degree preferred in Engineering, Journalism, English, Communications or a related field.
10+ years of experience in proposal management, content development, quality assurance, training, or related areas.
Strong training, facilitation, coaching, and mentoring capabilities.
Experience developing and implementing learning and capability-building programs.
Strong quality control and quality assurance mindset.
Knowledge of AI tools, automation technologies, and emerging industry trends, with the ability to drive adoption of innovative solutions that improve quality, productivity, and team capability.
Self-motivated, accountable and inclusive team leader with cultural awareness and the ability to manage competing priorities.

Mandatory

Expert knowledge of American English grammar, usage, style, and business writing standards.
Strong expertise in AP Style (Associated Press Stylebook) and professional editorial practices.
Exceptional writing, editing, proofreading, and content review skills.

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