Description
The Business Analyst for Client Experience is an individual contributor responsible for supporting Client Experience initiatives. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions using data-driven problem-solving tools and methodologies.
Having expertise in the following areas is advantageous:
- Python for production-quality machine learning coding
- Data structures and algorithms, computational complexity fundamentals
- SQL for extraction, joins, and feature pulls
- Building and maintaining data pipelines supporting machine learning workflows
Key Responsibilities:
- Collaborate with Client Services leadership, including Go-to-Market Services, Client Care, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score (NPS) survey initiatives.
- Utilise data analytics to provide actionable insights aimed at improving NPS survey management and returns.
- Demonstrate strong project management skills to address issues and lead process improvements.
- Develop executive communications that effectively convey the state of Client Experience surveys.
Visa requires at least 3 days in the office, with expectations to be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree.
- Experience in team building, coaching, and performance management.
- Experience in delegating tasks and responsibilities to team members.
- Experience in managing projects and time, introducing innovative ideas and processes.
- Experience in setting and accomplishing goals with high standards.
- Experience in taking initiative and working independently, taking ownership of outcomes.
- Experience in using communication skills to inspire, influence, and motivate others.
- Experience in adapting to shifting priorities and challenges.
- Experience in relationship management with key stakeholders and peers.
- Experience in knowledge management and content development.
- Experience with documentation and knowledge management tools.
Preferred Qualifications:
- Expertise in Data Analytics using artificial intelligence and machine learning models.
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree.
- Experience with content standards, style guides, and templates.
- Ability to analyse the impact of product changes and feature launches on business processes and related knowledge.