Description
As a Senior User Researcher at Bupa, you will plan, design, and lead research activities with users to help teams understand the people using Bupa's products and services.
You will sit alongside a multidisciplinary experience design team focused on creating the best digital experiences for Bupa's customers in the UK.
Your responsibilities will include:
- Planning and carrying out user research activities
- Owning the research process end to end and empowering colleagues to get involved
- Working as an embedded researcher across two squads
- Spotting opportunities for research to support the design process
- Educating colleagues and stakeholders about user research
- Contributing to the growth of the User Research team
- Deepening knowledge of customers and championing their needs
To be successful in this role, you will need:
- Around 3-5 years of research experience, preferably as a User/UX researcher
- Experience across generative and evaluative research methodologies
- Demonstrated ability to lead research projects from start to finish
- Experience of undertaking research with sensitive audiences/topics
- Background in working on projects related to accessibility
- Confidence working with analytics data
- Proven track record of advocating for user research
- Experience working as part of Agile teams
Bupa offers a range of benefits, including:
- 25 days holiday, increasing with length of service
- Bupa health insurance as a benefit in kind
- Enhanced pension plan and life insurance
- Onsite gyms or local discounts
- Various other benefits and online discounts