Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Ilford, Essex, you will plan and lead the online picking and delivery team to ensure a seamless shopping experience for customers.
Your responsibilities will include:
- Managing a large team of shoppers and drivers
- Collaborating with other managers to enhance the overall store experience
- Ensuring safety standards and product availability
- Managing performance, capability, and employee relations
The ideal candidate will have previous line management experience in a fast-paced environment, a track record of delivering excellent customer service, and operational leadership skills.
Key requirements:
- Experience in leading a team in a customer-facing environment
- Ability to manage disciplinaries and performance issues
- Success in meeting or exceeding KPIs
- Experience in managing employee relations issues
We offer a salary of £34,500, alongside benefits such as a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, and pension matching.
Our company prioritises inclusivity, offering resources and support for colleagues, including enhanced discretionary leave, carer support, and development opportunities.