Description
Job Summary
We are looking for a Manager, Global P2C Innovation Readiness & Enablement to lead training delivery within our organization.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Responsibilities:
- Lead P2C Domains for the Global Seller Experience, Tooling and Operators workstream for our Global Seller organization.
- Work with enablement partners across Revenue Operations, DET, Field Readiness, Corporate Development, Communications, Change Management and impacted business stakeholders.
- Formulate the enablement management strategy and plan to facilitate a successful transition.
- Be the trusted advisor for drafting and deploying targeted messaging and training materials.
- Manage the successful execution of the end-to-end change management program.
- Build executive presentations, enablement offerings, and status reports for internal and external stakeholders.
- Collaborate with Sales Enablement and Sales Onboarding teams to setup programmatic opportunities.
- Actively listen to Sales feedback through cases, survey responses, and by conducting regular training needs analysis.
- Develop and drive strategies that will provide employees with the resources and knowledge they need.
- Maintain strong partnership with all impacted operational roles.
- Develop impact assessment and stakeholder analysis deliverables.
- Partner closely with project teams and senior executives across the company.
- Possess a strong understanding of the Seller experience.
Requirements:
- Bachelor’s degree in a related discipline.
- 7+ years developing and implementing training and/or change management strategies.
- Knowledge of instructional design, adult learning principles, course development processes, and mobile learning best practices.
- Proven track record of managing enterprise-wide, transformational, and multi-disciplinary change initiatives.
- Ability to mobilize and lead large, complex cross-functional project teams.
- Experienced in enabling a Global Sales team in (high) tech or consulting, or similar industries.
Desired Skills and Experience:
- Software-as-a-Service (SaaS)/Cloud computing experience.
- Experience with informal learning, blended learning, and reinforcement programs.
- Proficiency in enablement program / change management.
- Exceptional consulting and communication skills.
- AI Fluency and Digital Curiosity.
- Experience with generative AI assistants.
- Slack & Slackbot skills and workflows.
- NotebookLM skills.
Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.