Description
Join Ubisoft's Customer Experience (CX) Program Management team as an intern and gain hands-on experience in an international and dynamic environment. You will contribute to planning and deploying effective live operations, prioritizing player experience, and protecting the company's franchises and reputation.
Responsibilities:
- Assist in planning and managing live operations: identify, plan, and execute live operations for Ubisoft games and services to ensure launch readiness and operational excellence.
- Contribute to continuous improvement and process evolution: collaborate with internal partners to gather feedback, document key learnings, and track improvements.
- Knowledge management and capitalization: create and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools.
- Data collection and analysis: collect, clean, and analyze data from past live operations to extract actionable insights and support process improvement.
- Participate in cross-functional projects: contribute to initiatives aimed at improving collaboration within global publishing and beyond.
Qualifications:
- Currently pursuing a project management specialization or equivalent.
- Ideally have prior experience in project management or live operation organization in a collaborative environment.
- Enjoy teamwork and gathering feedback to contribute to continuous process improvement.
- Organized, rigorous, and structured with a focus on priority management, workflow optimization, and problem-solving.
- Proficient in Excel for data collection, structuring, and analysis; exposure to KPI tracking is a plus.
- Familiarity with knowledge mapping, basic understanding of ITIL principles, or experience with BPMN flows is advantageous.
- Fluent in English, enabling you to thrive in an international environment.
- An interest in the video game industry, whether you're a gamer or not!
Additional Information:
- Recruitment process: phone exchange with a Campus team representative, followed by an interview with your future supervisor and the Customer Experience Director.
- Benefits: internship grant based on education level, Swile meal vouchers, 50% reimbursement of transportation costs, 1 RTT per month, discounted tickets to concerts and shows, access to Ubisoft's gym at preferential rates.
- Ubisoft strives to develop an inclusive work environment reflecting the diversity of its gaming community.