Description
We're looking for a hands-on, generalist data scientist to own ML across all parts of our broad business, including Membership, Food & Beverage, Operations, Digital and Events.
As Lead Data Scientist, you'll be the go-to expert for turning our vast datasets into predictive and prescriptive products that change how we run our Houses and serve our members, from predicting member churn and personalising what members see, to forecasting demand so our Houses are staffed well.
Key Responsibilities
- Machine Learning Products: Own the design, build and continuous improvement of Soho House's ML portfolio, including member churn and segmentations, personalisation and recommendation engines, and demand forecasting for labour and operational planning.
- ML Ops and Production: Set up ML Ops standards, work with Data Engineering to put models into production on our stack (GCP, Snowflake, Airflow), and build monitoring and observability for model accuracy in production.
- Advanced Analytics and Measurement: Set the standard for advanced measurement across the wider analytics team, educating analysts and acting as their go-to expert for things like experimentation and causal inference.
- Stakeholders and Delivery: Partner with Membership, Marketing/CRM, Digital, Operations and Finance to prioritise a roadmap of data science work by value, and explain complex methods and uncertainty clearly to non-technical audiences.
Required Skills and Experience
- Significant hands-on data science experience (typically 5+ years) across a broad range of problem types.
- A track record of putting models into production and owning them afterwards.
- Strong Python and its data science ecosystem.
- A deep grounding in statistics, experimentation and causal inference.
- Excellent stakeholder skills.
Benefits
- Discounts at Soho House globally, as well as Soho Home and Cowshed.
- Annual Every House Membership.
- Enhanced Pension Scheme.
- Private Health and Dental Care.
- Cycle to Work Scheme/Season Ticket Loan.
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.