Description
As a Senior Data Scientist on the AI Research & Reliability team at Gong, you will be a driving force in shaping the future of Gong AI. You will act as a technical leader, working with cutting-edge LLMs, NLP, and machine learning to tackle complex customer problems.
Responsibilities:
- Lead the AI product lifecycle by partnering with Product and Engineering to translate business needs into scalable AI solutions.
- Architect, build, and optimize complex sub-agents, tool-use mechanisms, retrieval systems, and memory architectures.
- Pioneer new NLP- and LLM-based methodologies to analyze massive conversation datasets.
- Design highly robust and scalable Python pipelines.
You'll solve complex business problems, including:
- Complex business context reasoning
- Architecting intelligent agent experiences
- Extracting actionable intelligence
- Advancing applied AI innovation
Requirements:
- M.Sc. or Ph.D. in Computer Science, Mathematics, Statistics, etc.
- 5+ years of industry experience in data science or machine learning
- Deep expertise in modern AI architectures, specifically advanced RAG, LLM fine-tuning, agentic workflows, and robust LLM evaluation methodologies
- Exceptional Python engineering skills and mastery of ML/data ecosystem libraries
Benefits:
- Flexible hybrid work model
- Opportunity to work on complex problems and make a significant impact