At Wolt, a technology company for delivery services, you’ll lead the local support operations, empowering your team to deliver high-quality service.

Lead, motivate, and develop a high-performing support team through coaching and empowerment
Create a customer-obsessed culture by leading by example
Own your team’s performance, including KPIs, productivity, and service quality
Set clear performance goals and provide regular feedback
Manage daily operational needs such as shift planning and scheduling
Lead shifts when needed, supporting representatives and shift leaders
Collaborate with other teams to improve the support experience
Communicate effectively with customers, courier partners, and merchants
Contribute to decision-making and team success as a group leadership team member
Take ownership of support-related projects with a continuous improvement mindset

Strong background in customer service, with a solid understanding of metrics such as SAT/CSAT, SLA, and ticket handling time
Proven experience leading and managing a customer service or support team
Experience setting performance goals and delivering regular performance feedback
Ability to work full-time from the office, Monday–Friday, 09:00–18:00
Good working proficiency in Kazakh, Russian, and English
At least 1 year of experience at Wolt or experience as a Shift Lead

Support Team Lead

Skills