Description
We are looking for a Forward Deployed Engineer to join our team in Madrid, Spain. As a Forward Deployed Engineer, you will be part of a team of specialists focused on troubleshooting, fixing, and resolving complex issues in live customer deployments.
You will own issues end-to-end, from triage and investigation to resolution, validation, and handover, and you will be responsible for clear communication with stakeholders throughout, especially in high-pressure and time-sensitive situations.
Your responsibilities will include:
- Developing AI agents and experiences that take real actions for real organisations
- Designing agent intelligence: prompts, reasoning, tool calls, and integration with customer systems
- Owning technical components end-to-end: from architecture choice to deployed, validated, and observable in production
- Building and integrating data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms
- Building and maintaining agent performance dashboards and customer KPI reporting
- Contributing to proofs-of-concept and MVPs that move from sketch to deployable in days, not months
- Co-building alongside customers and partners, sharing best practices and enablement as you go
- Surfacing platform gaps, edge cases, and field insights to senior Engineers and the product team
- Partnering with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions
Requirements:
- 3+ years of software engineering or technical delivery experience
- At least one production system you'd be proud to walk us through
- Degree in Computer Science or a related field
- Prior customer-facing technical delivery experience
- Fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex
- Hands-on with LLMs and prompt engineering
- Understanding of data modelling, APIs, and integration patterns
- Ability to hold your own in a room with sales teams and customer architects
- Willingness to travel ~25% of the time and work directly alongside customers
Nice to have:
- Salesforce platform experience or certifications
- Familiarity with agent frameworks and orchestration patterns
- Hands-on with cloud data platforms
- Experience across specialist AI delivery areas
Benefits:
- AI-Powered Development
- Collaborative Delivery
- Frontier Access
- Continuous Innovation