Description
Humana's Community Health Workers (CHW) serve as members of its Medicaid enrollee-centric Comprehensive Care Support teams. The CHW applies a hands-on approach to enrollee engagement to support case management functions, address social determinants of health (SDOH) to improve self-management of chronic conditions, navigate the healthcare system, and promote prevention and health education tailored to the needs of the communities served.
Responsibilities:
- Conduct in-person assessments to understand member care needs, preferences, and socioeconomic barriers, and evaluate the home environment.
- Assist members with navigating health care and social service systems and coordinating access to basic needs (e.g., housing, food, income, transportation).
- Provide social support to help boost members' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the multi-disciplinary team.
- Support member self-management through the provision of culturally appropriate health education and health coaching.
Required Qualifications:
- Reside in Illinois.
- Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies.
- Valid driver's license, car insurance, and access to an automobile.
- Expected working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook, and Word.
- Ability to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM, with possible overtime.
Preferred Qualifications:
- Bachelor's degree in social work or related health field.
- Community Health Worker training and/or certificate.
- Familiarity with state Medicaid program guidelines.
- Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy.
Additional Information:
- This role is considered patient-facing and part of Humana's Tuberculosis (TB) screening program.
- This role is part of Humana's driver safety program and requires a valid state driver's license and personal vehicle liability insurance.
Benefits:
- Competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.