Description
We are seeking an Intake Coordinator to join our team at OneHome, a leading provider of post-acute care services. As an Intake Coordinator, you will play a critical role in ensuring that patients receive high-quality care and services.
Job Summary: The Intake Coordinator reviews new cases and calls patients to verify demographic information following CMS policies. You will input cases in the system after information is confirmed, assign cases to registered nurses for initial SOC assessment completion, and assure submission of all documentation.
Key Responsibilities:
- Review incoming referrals and new cases to ensure accuracy and completeness
- Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards
- Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes
- Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed
- Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care
- Track authorization statuses and follow up promptly to avoid delays in service
- Maintain organized and accurate records for all incoming referrals, communications, and case assignments
- Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance
- Provide excellent customer service to patients, families, referral partners, and internal team members
Requirements:
- 1+ years of customer service experience
- Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams)
- Competence in addressing and resolving issues that may arise during the intake process
- Bilingual (English and Spanish speaker)
- Passionate about contributing to an organization focused on improving consumer experiences
Preferred Qualifications:
- Experience with Wellsky/Kinnser software
- Previous work in healthcare environments such as hospitals, clinics, or home health agencies
- Experience managing patient admissions, including collecting and verifying patient information
Schedule:
- Monday and Tuesday off
- Wednesday and Thursday 11:30am-8:00pm
- Friday 3:30-finish
- Saturday and Sunday full 8-hour day
Pay Range: $39,000 - $49,400 per year
Benefits: Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.