Description
Leidos is seeking a Senior System Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations.
Responsibilities:
- Perform remote administration of servers located in offsite data centers
- Provide Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop (AVD)
- Monitor infrastructure and identify system anomalies before they impact customers
- Work closely with Engineering staff to plan out future modernization efforts
- Collaborate to perform network latency analysis to address slow connections and user experience issues
- Implement version and architectural changes to existing systems to maintain operability and security of the environment
- Implement major system upgrades as designed and approved
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
- Perform periodic backup and restoration of servers
- Monitor desktop capacity to size the environment based on typical usage trends
- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
- Establish comprehensive availability and capacity management solution using lessons learned
- Develop solutions to technical issues
- Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives
- Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under control
- Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel
- Respond to after-hours outages when deemed mission critical by ITOC government rep
- Conduct routine maintenance following customers' prescribed maintenance windows
- Provide mentorship and training for junior team members
Basic Qualifications:
- Experience with interacting with customers to handle service inquiries and problems
- Experience working as a Tier 2 and Tier 3 system administrator
- Knowledge of IC IT standards and best practices
- Extensive knowledge of Citrix technologies
- Experience managing Microsoft M365 Azure Virtual Desktops (AVD)
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology
- Experience with rapid testing, validation, and deployment of new baseline images
- Extensive experience with conducting incident and trend analysis
- Experience with Scripting/Automation
- Experience troubleshooting issues in a growing environment
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a team and support to peers toward improved processes and results
- Experience with support ticket management systems
- Experience mentoring others and/or supervising others
Certifications:
- Candidate must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements
Education:
- Candidate must have a Bachelor's degree with 8 years of relevant experience, Master's degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years
Clearance:
- US Citizenship is required
- TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a polygraph