Description
Thomson Reuters is looking for a Senior Implementation Specialist. The successful candidate will have strong problem-solving and analytical skills, along with a genuine desire to challenge themselves in their work.
The Senior Implementation Specialist role involves a broad range of responsibilities, primarily acting as an application and solution specialist for the ONESOURCE Pagero platform. The ideal candidate will work both independently and collaboratively, managing several projects in parallel.
Key Responsibilities
- Bring 3–5 years of experience in IT integrations and configuration, preferably within e-invoicing.
- Demonstrate an understanding of the AP/AR lifecycle and e-invoicing compliance regulations across the EU and APAC regions.
- Deliver end-user and super-user training, and make decisions related to configuration and troubleshooting.
- Act as a specialist in large, cross-functional implementation projects and partner-led projects.
- Contribute to project planning and timeline management.
- Resolve customer support issues effectively.
- Collaborate with internal teams, including Product, Sales, and Support, as well as partner organizations.
- Support pre-sales activities, such as software demonstrations and scoping for prospective clients.
- Customize and configure applications according to agreed specifications.
- Design, develop, and document project deliverables in line with agreed timelines and budgets.
- Participate in application configuration, implementation, and testing.
Required Qualifications
- Experience acting as an implementation and solution consultant in large, cross-functional implementation or partner projects.
- Contributing to project management activities, including creating and updating project plans and timelines.
- Resolving customer support issues in a timely and effective manner.
- Working closely with key business teams, such as Product, Sales, Support, and partner organizations.
- Assisting with pre-sales activities, including software demonstrations and prospect scoping.
- Collaborating with Product Management and Engineering within Thomson Reuters to deliver end-to-end solutions.
- Customizing and configuring applications to agreed specifications.
- Designing, developing, and documenting project deliverables according to agreed customer timelines and budgets.
- Hands-on involvement in application configuration, implementation, and testing.
Benefits
- Hybrid Work Model: flexible hybrid working environment for office-based roles.
- Flexibility & Work-Life Balance: supportive workplace policies, including work from anywhere for up to 8 weeks per year.
- Career Development and Growth: culture of continuous learning and skill development.
- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, and employee incentive programs.
- Culture: globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: opportunities to make an impact in the community, including two paid volunteer days off annually.