Description
We are seeking a Personal Banker to join our team at Barclays, based in Gurugram.
As a Personal Banker, you will play a pivotal role in shaping the future of our organisation. You will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators.
Your primary focus will be on delivering personalised, compliant, and high-quality customer service across multiple digital and in-person channels while supporting efficient banking operations.
Key Responsibilities:
- Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.
- Support the collaboration of internal stakeholders, including sales, operational, and risk management teams to meet client needs and expectations.
- Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function.
Requirements:
- Strong customer service and communication skills with the ability to handle sensitive or complex information.
- Knowledge of banking operations, compliance, and risk management processes.
- International contact centre and voice experience preferred.
What We Offer:
- Competitive salary.
- Opportunity to work with a leading global financial services organisation.
- Collaborative and dynamic work environment.
This is a voice role, and the minimum qualification required is a graduate degree.