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From the employer's careers site First seen 31 Oct 2026

Senior Manager - Employee Relations

Freshworks San Mateo, CA Hybrid senior full-time

Salary

$203,490 - $251,370 per year

Apply on Freshworks

Description

We are seeking a Senior Manager - Employee Relations to join our global ER leadership team. As a key member, you will own the employee relations agenda across the United States and Europe.

You will co-create ER strategy alongside our global ER leadership, bringing a unique lens and deep cross-cultural fluency to how we build a high-trust, high-performance culture.

Responsibilities:

  • Co-create ER strategy with the global ER leadership team
  • Own the day-to-day ER agenda for Europe and the United States
  • Build capability across the broader People organization on conflict resolution, mediation, restorative justice, and bias-aware decision-making
  • Partner with the global ER team to re-imagine how we address performance concerns, involuntary exits, and organisational changes
  • Serve as a trusted expert on organizational health issues
  • Ensure governance and compliance with employment policies and practices across the US and Europe
  • Work closely with HR Business Partners, Talent Development, Total Rewards, and Legal to deliver coordinated, seamless support on ER matters
  • Drive accountability through strong case management practices, meaningful metrics, and a continuous improvement mindset
  • Partner with Legal to navigate works councils, trade unions, and local consultation requirements in European markets

Qualifications:

  • BS/BA degree required; JD or advanced HR qualification a plus
  • 7+ years of relevant experience in employee relations, workplace conflict, and performance management
  • Proven experience operating as an ER practitioner at a senior level
  • Demonstrated ability to attract, develop, and inspire talent
  • Fresh, innovative, and data-driven thinking applied to complex, long-standing ER challenges
  • Strong business and people acumen, with excellent consulting, conflict resolution, and facilitation skills
  • In-depth understanding of diversity, equity, and inclusion issues and their application to employee relations practice
  • Knowledge of UK and European employment law highly desired
  • Proficient in US employment law (ADA, ADEA, FMLA)

Benefits:

  • Competitive salary ($203,490 - $251,370)
  • Bonus compensation
  • Opportunities for growth and development
  • Flexible work arrangements
  • Inclusive and diverse work environment

Skills

Required

Nice to have

  • JD or advanced HR qualification
  • Cross-border expertise
  • HR technology and case management tools

Ready to apply?

You apply with the employer directly. Their original posting is here: https://jobs.smartrecruiters.com/Freshworks/744000140744969-senior-manager-employee-relations

Apply on Freshworks