Description
Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments.
This is a hands-on leadership role for someone who can drive engineering excellence while operating at the executive level. You will lead a blended delivery team made up of two specialist functions: Forward Deployed Engineers (Technical Builders - who design, build, and deploy AI Agents directly in customer environments) and Deployment Strategists (Strategic Builders - customer-facing advisors who shape AI strategy, define use cases, and drive adoption).
The Builder Leadership Experience
- Delivery Team Coordination: You own the capacity planning, talent acquisition, and staffing that ensures your cross-functional squads have the horsepower to deploy Agentforce at enterprise scale.
- AI-Augmented Leadership: Your team ships solutions using a best-in-class suite of AI tools (Cursor, Claude, and Salesforce coding products like Vibes).
- Direct Product Influence: You stand at the center of the product feedback loop. Partner directly with the Product and Engineering organizations on pilot programs and beta rollouts, turning raw field insights from high-stakes deployments into features on the Agentforce core roadmap.
What You'll Actually Be Building & Execution
Leadership & Team Excellence
- Scale Elite Talent: Recruit, mentor, and develop the next wave of Technical and Strategic Builders.
- Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization, and run hard on complex customer escalations.
Technical Strategy & Authority
- Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio.
- Guide Enterprise Implementations: Unblock complex data readiness, tool integration, and multi-agent orchestration challenges.
Customer & Business Impact
- Drive Agentic Adoption: Build and anchor strong executive-level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout, and sustained production value.
- Accelerate Portfolio Performance: Operationally run your account portfolio with engineering rigor - monitoring health, delivery velocity, and core consumption metrics to accelerate progress toward customer business outcomes.
- Cross-Functional Alignment: Partner lock-step with Services, Account Success, and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper-speed.
You're Our Builder Lead If…
- You Have Proven Leadership: 4+ years of direct people management or high-impact technical leadership steering cross-functional engineering or technical teams.
- You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem.
- You Own the Agentforce & Data Cloud Blueprint: You possess direct, hands-on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform.
- You Lead with an Enterprise Customer Focus: Strong background navigating high-touch customer strategies at a Global level, paired with exceptional executive-level communication and influence skills.
- You Have a Ship-It Mindset: Exceptional problem-solving instincts, extreme resourcefulness, and a "get-things-done" demeanor.
Nice-to-Haves
- Hands-on experience building multi-agent systems, prompt engineering pipelines, or deterministic AI guardrails.
- Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
- Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).