Customer Assistant - Operations

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Key responsibilities include:

• Working flexibly across the store where needed, adapting to the pace and demands of retail.
• Using digital tools confidently to track deliveries and manage stock efficiently, focusing on availability and speed.
• Being a team player, working across functions and supporting colleagues across the store.
• Adapting quickly to keep things moving, from early morning deliveries to shifting stock late into the day.

The work pattern for this role is as follows:

• Week 1: Sunday 05:45 - 13:45, Monday 10:00 - 18:00, Wednesday 10:00 - 18:00, Thursday 10:00 - 18:00, Friday 10:00 - 18:00
• Week 2: Tuesday 10:00 - 18:00, Saturday 10:00 - 18:00

Please note that the +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers. They are committed to an active Inclusion, Diversity, and Equal Opportunities Policy.