US- Project Manager (Enterprise)

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

You will act as the primary client liaison, leading multiple customer-facing EHR implementation projects simultaneously. You will support enterprise customers, partnering with customer stakeholders and cross-functional teams to successfully deliver complex implementations across multiple locations and markets.

Key Responsibilities:

• Thoroughly understand the customer's business and technical needs.
• Act as the primary point of contact for customer stakeholders throughout all phases of the project.
• Lead project kick-off meetings with customers and delivery resources.
• Define project scope and develop project plans, including goals, outcomes, deliverables, timelines and required resources.
• Manage multiple customer-facing software implementations, including project budgets, resources, communications, schedules and deliverables.
• Coordinate implementation activities across enterprise customer stakeholders, locations and internal teams to maintain alignment and drive successful project outcomes.
• Provide leadership and support to the implementation team and review deliverables prepared by the team.
• Monitor and report on project progress, challenges and recommended solutions to customers and internal stakeholders.
• Proactively identify and manage project risks, issues and dependencies, escalating concerns to project leadership and senior management as appropriate.
• Ensure customers successfully implement and adopt PointClickCare solutions, with a smooth transition to ongoing support upon project close.
• Report on deployments, schedules, budgets and revenue using internal processes and tools.
• Successfully manage competing priorities across multiple customer engagements.
• Strengthen the project management discipline by sharing knowledge, best practices and lessons learned across the team.
• Contribute to Professional Services goals and continuous improvement initiatives that improve project delivery and customer outcomes.

Required Experience:

• Experience managing complex software implementations, ideally supporting enterprise or multi-site customers.
• Strong leadership, relationship-building and communication skills, with the ability to influence stakeholders and drive successful project outcomes.
• Strong analytical and problem-solving skills, with the ability to self-manage, prioritize competing demands and deliver quality outcomes.
• Demonstrated ability to adapt to evolving technologies and ways of working, leveraging AI and emerging tools to innovate, solve problems and improve project and customer outcomes.
• Previous experience with healthcare technology, including EHR, EMR, Pharmacy solutions, and/or PointClickCare experience is an asset but not required.
• Solid understanding of systems design is an asset.
• PMP or PRINCE2 designation is an asset.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

Benefits & Perks:

Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!