Description
Salesforce is currently seeking a Marketing Cloud & Data 360 Solution Architect to join our Professional Services team. This role is centered on being a "Data & Engagement" subject matter expert, leading the design and implementation of enterprise-grade customer engagement and data management solutions.
Your Impact Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.
Responsibilities
- Become a Trusted SME: Act as the primary authority for Marketing Cloud and Data 360 to support project delivery, including how data and engagement architecture relate to the success of Agentforce and AI-driven personalization.
- Strategic Design: Drive the creation of application and technical design documents (Blueprints/FSD) which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
- Unified Customer Engagement: Design and guide customer's enterprise data and engagement architecture, highlighting the importance of Data Governance, consent management, and ensuring solutions adhere to security and privacy regulations.
- Technical Excellence: Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management. Lead code reviews and define coding standards (SQL, SSJS, AMPScript).
- Stakeholder Management: Facilitate and influence Executive Customer stakeholders while aligning technology strategy to business value and ROI.
- Risk Mitigation: Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution through proactive risk management.
Required Qualifications
- Fluent in English and French
- Marketing Cloud and Data 360 Expertise: Direct, hands-on experience designing and configuring Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and Data 360 , Ingestion, Unified Profile, Insights, and Activation , and how they integrate.
- Martech Expertise: Deep expertise of Martech Ecosystem, Customer journey orchestration, Digital campaign management and Optimization
- Architectural Proficiency: Solid understanding of system designs and integration patterns, data modeling, MDM, development Lifecycle and Deployment (DevOps)
- Solution Documentation: Ability to clearly and articulately document solutions, including data flows, engineering flowcharts, and technical artifacts.
- Requirement Translation: Ability to create a solution based on client requirements and map business processes into our technical product suite.
- Cross-Cloud Integration: Knowledge of API patterns (REST/SOAP) and experience integrating Salesforce with different business systems (ETL, CRM, data lakes).
- Technical Leadership: Lead inter-team meetings on technical and business challenges; conduct solutions testing and validation.
- Mobility: Travel to client sites for onsite discovery and solutions presentations (estimated 25%-50%).
- Education: Engineering School Degree or equivalent relevant experience required.
Benefits Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.