Description
At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. As a Senior System Support Analyst, you'll provide frontline IT support services across a secure and dynamic operational environment, primarily focusing on Service Desk and End User Computing (EUC) support.
Your responsibilities will include:
- Acting as a key point of contact for end-users, providing first and second-level support across Windows 10/11, Microsoft 365, email, remote access, desktop hardware, telephony, peripherals, and enterprise applications.
- Delivering a high-quality support experience by managing incidents and service requests, resolving technical issues, coordinating escalations, and ensuring timely outcomes for customers.
- Supporting end-user technology across multiple sites through workstation setup, new starter onboarding, hardware deployments, account administration, software installation, equipment maintenance, and lifecycle management activities.
- Contributing to the ongoing success of a critical ASD capability by maintaining accurate asset records, developing knowledge base articles, supporting vendor and RMA processes, and helping drive continuous improvement across support services.
To succeed in this role, you'll need:
- Experience in a Service Desk, Desktop Support, EUC Support, ICT Support, or similar IT support role.
- Experience troubleshooting Windows 10/11 operating systems and Microsoft 365 applications, including Outlook, Teams, and related services.
- Experience providing user account administration, including password resets, account unlocks, group membership changes, and access management.
- Ability to diagnose and resolve hardware, software, printer, peripheral, remote access, and connectivity issues.
- Experience managing incidents and service requests through ServiceNow or a similar IT Service Management (ITSM) platform.
- Experience deploying, configuring, and supporting laptops, desktops, monitors, and end-user devices.
- Ability to maintain accurate technical documentation, knowledge articles, and support records.
- Effective communication skills with the ability to explain technical concepts to a broad range of users.
- Ability to manage competing priorities while maintaining a high level of customer service.
Leidos offers various benefits, including:
- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
- Build Your Future – Invest in your development every step of the way.