Description
Join IQVIA, The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.
We are seeking a Patient Care Representative to join our Call Centre team. The main objective of this role is to provide telephone and digital support to patients.
Responsibilities:
- Handle incoming and outgoing patient calls.
- Provide clear and accurate information about Patient Support Programmes.
- Record and update data in CRM.
- Resolve patient concerns with empathy, professionalism, and patient orientation.
Requirements:
- Experience in telephone customer service, call centre roles in healthcare companies.
- Experience in Patient Support Programmes (PSP) or patient care.
- Excellent verbal and written communication skills.
- Proficiency in computer tools and management systems (Microsoft Office, CRM).
- Strong empathy and service-oriented attitude.