Description
Our purpose is to open up a world of opportunity. At HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers.
This role primarily provides account support services and trade execution to the WPB Premier client base, including advisor-led and Self-Directed via phone and email. The Specialist also supports inquiries from Wealth Centers and internal clients such as WRMs (Wealth Relationship Managers), Wealth Operations staff, Compliance, and Sales Management.
Responsibilities:
- Attend phone lines queues, service clients accordingly, efficiently within existing guidelines in both languages
- Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds, and foreign currency
- Perform account maintenance services upon client request
- Initiate Forms (IRA distribution, ACH, Journal, etc.)
- Support clients for tax reporting needs
- Support Premier brokerage trade inquiry/correction requests
- Support Premier brokerage for corporate reorgs election completion
- Support Middle Office and Operations on all trade-related matters and reports
- Support Sales Management and Regulatory Compliance
- Respond to regulatory inquiries as needed
- Receive, review, and analyze a variety of reports and documents for accuracy
- Maintain proper desk activity record
Requirements:
- Experience in financial services industry or equivalent
- Strong knowledge of investment products, markets, and traditional and non-traditional service providers as well as regulations affecting area of responsibility
- Well-spoken and well-written, with a people-focused attitude
- Ability to manage multiple and changing priorities with tact, diplomacy, and confidentiality
- Having a second language is a plus: Mandarin, Spanish, or Portuguese
- Licensed Registered Representative, Series 7 and Series 66 mandatory, in addition S63/65 preferred
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.